Refund policy

Return Policy

At Nate & Lane, we take pride in crafting premium, custom wooden furniture, outdoor cushions, and swing hanging products made specifically for you. Due to the handcrafted and made-to-order nature of our products, all sales are final.

Why All Sales Are Final

Each piece of furniture we create is custom-made to your specifications. Once production begins, we cannot resell or repurpose your order. We appreciate your understanding of this policy.

Damaged or Defective Items

While all sales are final, we stand behind the quality of our craftsmanship. If your item arrives damaged or has a manufacturing defect, please contact us within 24 hours of delivery at your email address. We will work with you to resolve the issue.

To report a damaged or defective item, please provide:

• Your order number
• Photos of the damage or defect
• A detailed description of the issue

Questions?

If you have any questions about your order or our return policy, please don't hesitate to contact us. We're here to ensure you're completely satisfied with your custom furniture.