FAQ
With every purchase, our clients have questions and you should too. Below are the most asked. If you have more questions, please don't hesitate to contact us directly. There are no bad or silly questions, so ask away!
What materials are your products made from?
All of our furniture is handcrafted in the USA using premium materials and finished with high-quality stains and protective coatings.
How long does it take for my order to arrive?
Our current lead time is 6-8 weeks. 2-4 on Expedited Orders. There is a $700 fee for clients who wish to expedite their order. Now, what does "lead time" actually mean? Lead Time is the time frame in which your product will be out of our doors, not the amount of time in takes to get to your door. While in some cases, you may very well receive your order within that time frame. If the delivery schedule is important to you, Give Eric an email at eric@nateandlane.com
Do you offer custom finishes?
Yes! We offer a variety of wood types and finish colors. If the color you're looking for isn't shown don't hesitate to reach out
What is your return policy?
We want you to love your purchase. If you're not satisfied, please contact us within 30 days of delivery to discuss return options.
Do you ship internationally?
Currently, we ship within the United States. Please contact us for international shipping inquiries.
How do I care for my wooden furniture?
Clean with a soft, dry cloth. Avoid harsh chemicals and excessive moisture. We recommend periodic treatment with wood conditioner to maintain the finish.
How do I place an order if I don't want to purchase online?
If you are interested in our products and wish to place an order or get a quote, you simply need to call, text, or email us to start the process.
Do you have a showroom?
No, but you can meet us in person and see our products at a number of Trade Shows and Markets across the USA.
Most notably you can find us in Round Top, Texas during the Spring and Fall Shows.
Do you install?
No, we recommend your Nate & Lane swing be installed by a handyman or GC near you. At the point of purchase we will provide you with a spec sheet for installation. For DIY clients, we are happy to talk you through the process of the ceiling eyebolt installation. You can use eyebolts from your local hardware store or use a heavy duty swing hanger. See our recommended swing hangers.
How will the product arrive?
Every piece from Nate & Lane comes fully assembled and ready to enjoy. Your order will be delivered by a Nate & Lane Team member or a third party delivery service specializing in White Glove Delivery.
Can I hang my swing from 2 ceiling points instead of 4?
YES! Keep in mind the weight limit will only be 640lbs when using standard eyebolts at 2 points. (1280lbs at 4) This is for all swing sizes.
We encourage our clients to go with the heavy duty swing hangers either way.
See our recommended swing hangers.
What if my ceiling joists don't line up and it requires extra support?
Sometimes this happens, external ceiling supports are a great low cost option and look great once painted or stained to match your existing ceiling covering
Still have questions? Email Eric at eric@nateandlane.com