Frequently Asked Questions
With every purchase, our clients have questions and you should too. below are the most asked. If you have more questions after looking below, please don't hesitate to contact us directly. There are no bad or silly questions, so ask away!
How do I place an order?
If you are interested in our products and wish to place an order or get a quote, you simply need to call, text, or email us to start the process.
Do you have a showroom?
No, but you can meet us in person and see are products at a number of Trade Shows and Markets across the USA.
Most notably you can find us in Round Top, Texas during the Spring and Fall Shows.
Do you install?
No, we recommend your Nate and Lane swing be installed by a handyman or GC near you. At the point of purchase we will provide you with a spec sheet for installation. For DIY clients, we are happy to talk you through the process of the ceiling eyebolt installation. You can use eyebolts from your local hardware store or use a heavy duty swing hanger. Click Here
How will the product arrive?
Every piece from Nate and Lane comes fully assembled and ready to enjoy. Your order will be delivered by a Nate and Lane Team member or a third party delivery service specializing in White Glove Delivery.
Can I hang my swing from 2 ceiling points instead of 4?
YES! Keep in mind the weight limit will only be 640lbs when using standard eyebolts at 2 points. (1280lbs at 4)
We encourage our clients to go with the heavy duty swing hangers either way. Click Here
What if my ceiling joists don't line up and it requires extra support?
Sometimes this happens, External ceiling supports are a great low cost option and look great once painted or stained to match your existing ceiling covering
Do you offer Expedited delivery?
Yes, a fee of $700 is charged to all clients wishing to expedite their order. This will expedite the delivery time frame from our normal lead time of 8-10 weeks down to 4-6. In some cases even sooner. Keep in mind, each piece is still custom made to order.
Still have questions?